The system

One database with every module on it.

Hangar is built in modules on one database. Each module does one job well, and they all work from the same figures.

Ten glass layers built up on one glowing database block. From the bottom: CRM, bookings, EPOS, payments, marketing, guest wifi, loyalty and gift cards, staff and rota, stock, reporting and finance.
  1. Every module reads and writes the same record.
  2. One profile for every guest across every venue and brand, with every conversation on it.
  3. Tables, events, tickets and private hire, with deposits and group pay.
  4. Bar and table service, tabs, kitchen screens and cash-up. The till already knows the booking.
  5. Deposits, pay links and gift card balances, through the card provider you choose.
  6. Email, SMS and WhatsApp campaigns built on real visits and real spend, with ad tracking.
  7. Wifi sign-in that adds every guest to the CRM.
  8. Rewards you set yourself, gift cards and an app in your own brand.
  9. Rota, clock-in, holidays and tips, with logins and permissions for every site.
  10. Stock, checks and tasks across every site.
  11. Live figures for every manager, budgets and a two-way link with Xero or Sage.
  1. Every module reads and writes the same record.
  2. One profile for every guest across every venue and brand, with every conversation on it.
  3. Tables, events, tickets and private hire, with deposits and group pay.
  4. Bar and table service, tabs, kitchen screens and cash-up. The till already knows the booking.
  5. Deposits, pay links and gift card balances, through the card provider you choose.
  6. Email, SMS and WhatsApp campaigns built on real visits and real spend, with ad tracking.
  7. Wifi sign-in that adds every guest to the CRM.
  8. Rewards you set yourself, gift cards and an app in your own brand.
  9. Rota, clock-in, holidays and tips, with logins and permissions for every site.
  10. Stock, checks and tasks across every site.
  11. Live figures for every manager, budgets and a two-way link with Xero or Sage.
Hover or tap a layer

Bookings, bar tabs, wifi logins, gift cards, rotas and stock all live in the same database, so there's nothing to sync and nothing to export.

Start with the platform and add the modules you run whenever you want them.

CRM

One profile for every guest across every venue and brand, with every conversation on it.

  • One profile for each guest across every venue and brand.
  • Every booking, visit, spend and message on one timeline, with email, WhatsApp and text in one inbox.
  • Consent is recorded once and respected everywhere.
CRM/Sophie Turner Live
ST
Sophie Turner
Guest since Mar 2025 / 3 venues
ConsentMarketing: yes
Birthday in 9 days Prefers booths Group organiser
Lifetime spend
£1,284.60Inc VAT
Visits
17
Last: Fri 23 Oct
Avg spend / head
£38.20
Inc VAT
Timeline
  1. Mon 19 Oct10:18
    Bookings
    Booked 12 for Friday 7pm / Deposit £60.00 paid / Group pay link sent
    £60.00
  2. Fri 23 Oct19:04
    Guest wifi
    Joined guest wifi / Marketing consent given
  3. Fri 23 Oct23:41
    EPOS
    Bar tab closed £214.50 / Table 14 / 4 friends paid their share
    £214.50
  4. Fri 23 Oct23:44
    Loyalty and gift cards
    Gift card £50.00 redeemed / £12.40 left
    £37.60
  5. Sun 25 Oct10:26
    CRM
    Replied to email: can we add 2 more?
    New
CRM/Inbox3 openLive
ST
Sophie Turner Email

Can we add 2 more?

10:26
RO
Ravi Odedra WhatsApp

Is the terrace heated tonight?

10:12
HC
Hannah Cole Text

Running 10 mins late, sorry

09:58
GW
Gareth Wynne Email

Do you take deposits for 30?

09:41
MP
Mia Price WhatsApp

Thank you, great night

Sat
Sophie Turner / Booking Fri 7pm / 12 guests
Hi, can we add 2 more to Friday?Email / 10:26
Of course. You're now 14 on booths 3 and 4. Your group pay link has 2 more places.Saved reply: add guests / 10:29
Add guestsDeposit infoOpening times
Every conversation sits on the guest's profileEmail / WhatsApp / text

Bookings

Tables, events, tickets and private hire, with deposits and group pay.

  • Tables, areas, packages, events, tickets and private hire, booked online with deposits.
  • The organiser books and every friend pays their own share.
  • Every guest gets a link to manage their booking, so nobody has to phone.
Bookings/Site 01/FridayLive
Covers
184 / 220
Bookings
41
Deposits
£1,140.00
Group pay
6 links out
17:0018:0019:0020:0021:0022:00
B3+B414
Turnerx12Deposit paid
T14
Hughesx4
Okaforx3
T26
Patelx6Group pay
Walshx5
T62
Reidx2
Kowalskix2
T98
O'Neillx8Birthday
T146
Ahmedx5
Clarkex6Deposit paid
T154
Fraserx4
Nowakx3
T1810
Evansx10Group pay 7/10
T212
Millsx2
Shahx2
Pricex2
BARW/I
Walk-ins / 36 held back for the door
■ Turner x12 / linked to guest recordSeated / booked / held

EPOS

Bar and table service, tabs, kitchen screens and cash-up. The till already knows the booking.

  • Bar and table service, order and pay, door, kitchen screens and cash-up.
  • Deposits and pre-orders land on the bill without anyone keying them.
  • It keeps trading when the internet drops.
EPOS/Table 14/Tab 4471Turner
10Lager, pint£62.00
6Pale ale, pint£39.00
4Gin and tonic£38.00
2Sharing platter£48.00
3Fries£13.50
4Soft drink£14.00
Ex VAT£178.75
VAT 20%£35.75
Total inc VAT£214.50
Closed23:41
Split 5 ways / each pays their share
STSophie Turner gift card£42.90
JMJess Morgan£42.90
AKAmir Khan£42.90
LBLucy Bennett£42.90
TDTom Davies£42.90
Till and card terminal
Exploded drawing of a card terminal and a tablet till, each part numbered 1 to 9, the logic board and contactless coil highlighted.
Tablet till

Takes bookings and payments with no internet. Syncs when it's back.

Card terminal

Your choice of provider. Swap without changing anything else.

  1. 1Cover glass
  2. 2Touch layer
  3. 3Display
  4. 4Logic boardKeeps trading offline
  5. 5Battery
  6. 6Contactless coilYour choice of card provider
  7. 7Housing
  8. 8Shell and stand
  9. 9Base

Payments

Deposits, pay links and gift card balances, through the card provider you choose.

  • Deposits, pay links, refunds and gift card balances in one place.
  • Works with the card provider you choose.
  • Every payment sits on the guest and the booking it belongs to.
Payments/Turner x12/Fri 23 OctExample
Deposit
£60.00
Bill
£214.50
Payments
5
Gift card left
£12.40
TimePaymentRefAmount
Mon 10:18
Deposit Pay link
DEP-03318£60.00
Fri 23:41
Jess Morgan Card
PAY-48209£42.90
Fri 23:41
Amir Khan Card
PAY-48210£42.90
Fri 23:44
Sophie Turner Gift card
GC-7781£37.60
Fri 23:44
Sophie Turner Card
PAY-48213£5.30
On the guest and the bookingYour card provider

Marketing

Email, SMS and WhatsApp campaigns built on real visits and real spend, with ad tracking.

  • Segments built from real visits and real spend.
  • Campaigns and journeys by email, SMS and WhatsApp.
  • Ad results measured against what guests actually spent.
Marketing/Segments/Group organisersExample
RulesTag Group organiserSpend over £200Last visit 60 days ago or moreConsent Email
Guests in segment
318
Avg spend per head
£41.70
Booked from journey
27
Journey / Bring the group back
1
Email: your table for twelveDay 0 / sent to 318
Sent
2
Wait for a booking7 days / 27 booked, £3,912.40 spent
Running
3
WhatsApp: still on for a night out?Day 8 / not booked yet
Queued
Spend from EPOS, not a guessEmail / SMS / WhatsApp

Guest wifi

Wifi sign-in that adds every guest to the CRM.

  • A wifi sign-in in your own brand.
  • Every sign-in adds to the guest's profile.
  • Marketing consent captured at the door.
Guest wifi/Sign-ins/Fri 23 OctLive
Sign-ins tonight
312
New profiles
88
Consent given
74%
TimeGuestProfileConsent
19:04
ST
Sophie TurnerVisit 17
Added to profileYes
19:02
RO
Ravi OdedraFirst visit
New profileYes
18:57
HC
Hannah ColeVisit 4
Added to profileNo
Sign-in page in your own brandConsent captured at the door
Isometric cutaway of a venue: doors, terrace, restaurant, bar, bowling, darts and kitchen, each wired by a dashed line to one glowing core.
  1. 1DoorsWalk-ins, wifi
  2. 2TerraceSame tab
  3. 3RestaurantBookings, deposits
  4. 4BarTabs, split bills
  5. 5BowlingLanes, group pay
  6. 6DartsOches, group pay
  7. 7KitchenStock and checks
  8. ■CoreOne database
  1. 1BarTabs, split bills
  2. 2RestaurantBookings, deposits
  3. 3BowlingLanes, group pay
  4. 4DartsOches, group pay
  5. 5KitchenStock and checks
  6. 6DoorsWalk-ins, wifi
  7. 7TerraceSame tab
  8. ■CoreOne database

Loyalty and gift cards

Rewards you set yourself, gift cards and an app in your own brand.

  • Rewards you set and change yourself.
  • Gift cards sold online and redeemed at the till.
  • An app in your own brand.
Loyalty and gift cards/This weekExample
Rewards claimed
212

Rules you set and change yourself

Gift cards sold
64

Online, redeemed at the till

App guests
3,904

In your own brand

RewardRuleClaimed
Birthday roundBirthday in 14 days48
Fifth visit5 visits in 90 days96
Group organiserBooked 10 or more68

Staff and rota

Rota, clock-in, holidays and tips, with logins and permissions for every site.

  • Rota, clock-in, holidays and tips.
  • One login per person across every site, with roles you set yourself.
  • Every action is logged against the person who did it.
Staff and rota/RolesExample
RoleRefundsPricesRotaReports
GM
General manager4 people
SV
Supervisor11 people
BT
Bar team38 people
Audit log
22:14RHR. Hughes refunded £18.50 on Table 6
21:02KOK. Osei changed the Friday rota

Stock

Stock, checks and tasks across every site.

  • Stock counts and orders across every site.
  • Checks and tasks so every site runs to the same standard.
  • An alert goes out when something's missed.
Stock/Checks/Fri 23 OctLive 21:47
On shift
71
Checks done
58 / 62
Bookings due
23 next hour
Needs you
2
SiteOn shiftChecksStatus
01
City CentreManager: R. Hughes
24
18/18
All clear
02
RiversideManager: K. Osei
19
15/16
Fire door check due 21:30
03
Old TownManager: S. Byrne
16
14/14
All clear
04
DocksManager: D. Lewis
12
11/14
Fridge temp log missed 21:00
Same checklist / 4 sites / one standardNext: closing checks 23:30

Reporting and finance

Live figures for every manager, budgets and a two-way link with Xero or Sage.

  • Today's bookings, takings and staffing on one screen for every manager.
  • The week against budget, live, across the group.
  • One ledger, linked both ways with Xero or Sage, inc VAT by default.
Reports/Site 01/This weekLive
Takings so far
£61,208
vs budget
+4.8%
Covers booked
1,312
Staff hours
642 / 660
MonTueWedThuFriSatSun
Takings against budget / inc VATEach manager sees their own site
Finance/Ledger/Fri 23 OctXero / synced 2 min ago
Payments
£2,098.80
Refunds
-£18.50
Gift card balances
£12,640.00
Showing
Append only / 6 entries
TimeEntryRefVATAmount
23:44
Card payment Table 14
PAY-4821320%£42.90
23:44
Gift card redeemed GC-7781
PAY-4821420%£37.60
23:12
Refund Table 6
REF-0112720%-£18.50
22:58
Gift card sold Online
GC-7790Outside scope£50.00
22:31
Deposit Bookings
DEP-0331820%£60.00
21:31
Card payment Table 22
PAY-4810220%£126.80
Shown inc VAT / VAT split by rateEvery change is a new entry
Glass doors at night with a queue of people waiting outside, a shaft of light on the floor.

The wait is nearly over.

Hangar launches in Q1 2027.

T-minus / Launch window Q1 2027
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