Trustpilot
Threats to delete our data to try to bully us into keeping their system.
May 2026Read it
CompareCommission-free table bookings (Access Group since 2023)
Hangar vs ResDiary
ResDiary takes table bookings without commission, from £109 a month plus a £99 set-up fee. Then come the add-ons: £10 a month to link the till, £10 for the CRM, £35 for pre-orders, gift vouchers or events, and a 1.2% surcharge on every deposit. Pass your booking limit and it moves you up a plan automatically. Since Access bought it, its contracts fall under Access's terms, and most of its recent reviews are about renewals. Hangar takes bookings, deposits and gift vouchers on the same database as the till, for one monthly price for Bookings with no term and no surcharge.
ResDiary
Hangar
Price
ResDiaryThey charge £109, £145, £205 or £295 a month by bookings, plus "A £99 set-up fee"
HangarWe charge a simple monthly subscription: one price for the platform, with CRM and Payments, plus each module you add
Add-ons
ResDiaryThey charge £10 a month each for SMS, group reservations, POS, PMS and CRM links, and £35 each for pre-orders, gift vouchers, ResPhone and events
HangarWe include pre-orders and events in Bookings, and the CRM in the platform
Surcharges
ResDiaryThey add 1.2% on deposits and payments and 3% on gift vouchers, and "Stripe fees may apply"
HangarWe add no surcharge to your deposits or vouchers
Growing
ResDiaryThey upgrade you automatically: "Your package will automatically be upgraded to the package above it where You exceed Your current package's reservation limits"
HangarWe charge the same however many bookings you take
Your emails
ResDiaryThey require post-dining emails on every booking, linking to ResDiary's own site with "Powered by ResDiary" in the footer
HangarWe let you switch "Powered by" off at no cost, and you decide what guests receive
Contract
ResDiaryThey fall under Access's terms: "An initial term of 36 months", renewing for 12 months "unless either of us gives 90 days' notice", where the order is silent
HangarWe have no minimum term. Leave any month with no exit fee
Price rises
ResDiaryThey can "revert Your Fees to Our then-current list price" at each renewal
HangarWe have no term, so you're never stuck with a price you didn't agree to. Leave any month
API
ResDiaryThey give API access on request, and "may, at our sole discretion, remove access to our API at any time"
HangarWe publish one versioned API, and old versions keep working 12 months after a new one ships
The till
ResDiaryThey link to it as a £10 add-on. An operator: "a seamless integration with my POS system (Square), which has never worked"
HangarWe run the EPOS in the same system
Your data on exit
ResDiaryThey draw this: "Threats to delete our data to try to bully us into keeping their system."
HangarWe let you export everything any time, and leave whenever you like
Switching
We do the switch for you.
Export your guests, products, bookings and gift card balances, and our setup team brings them all into Hangar. It's done remotely, planned around the date your ResDiary contract ends, and ready before your team's first shift.
Sources, checked October 2026
The wait is nearly over.
Hangar launches in Q1 2027.
T-minus / Launch window Q1 2027
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