The guest record
ZonalThey keep guest marketing in Airship, a separately run company, fed from the till by "a daily feed of basket data to the SFTP"
HangarWe put every booking, bill and message on one guest record the moment it happens
How it was built
ZonalThey bought in the CRM (Airship, 2022), gift cards (Toggle) and hotel software (High Level Software)
HangarWe build one system on one database from the first table
API
ZonalThey say "Integration and API access will be available for shared customer projects only"
HangarWe let every operator issue its own API keys, read-only or read and write
Webhooks
ZonalThey publish none
HangarWe sign and send a webhook for any event
AI
ZonalThey offer partner voice agents. No MCP server found
HangarWe include an MCP server
Integrations
ZonalThey claim "200+" partners
HangarWe connect with anything that can call an API, and our own screens run on the same one
Rota and wifi
ZonalThey have neither. You buy Fourth, Harri or S4Labour, and Wireless Social or Meraki
HangarWe have staff and rota and guest wifi in the same system
CRM price
ZonalThey charge separately for Airship: Essentials £150, Plus £300, Expert £400 a location a month, plus onboarding fees
HangarWe include the CRM in the platform price
Group contracts
ZonalThey don't publish them. Their independent rental packages ran on 36-month terms
HangarOur terms are simple: no minimum term, no exit fee
Ownership
ZonalThey changed hands on 4 Feb 2026 and changed CEO in July 2026
HangarWe're built by operators for operators
Price rises
ZonalThey draw this from an operator in July 2026: "Prices going up by over 100% or move to a different system"
HangarWe have no term, so you're never stuck with a price you didn't agree to. Leave any month
Your own figures
ZonalThey draw this: "I have to rely on the bank to tell me what previous days sales were."
HangarWe give every manager live takings, covers and bookings on one screen